Shipping policy
Last updated: 2 August 2026
We ship worldwide from Australia, from our overseas warehouse, and from our print partners. This policy explains what shipping costs, how long it takes, and what happens if something goes wrong.
1. Shipping rates
Rates are calculated at checkout in your local currency and shown before you pay.
| Destination | Standard shipping | Free shipping on orders over |
|---|---|---|
| Australia | $20 AUD | $200 AUD |
| New Zealand | $22 NZD | $220 NZD |
| United Kingdom | £12 GBP | £120 GBP |
| Europe (Austria, Belgium, Finland, France, Germany, Ireland, Italy, Netherlands, Portugal, Spain) | €14 EUR | €140 EUR |
| United States | $15 USD | $150 USD |
| Canada | $20 CAD | $200 CAD |
| Rest of world | $20 AUD | $200 AUD |
Free shipping thresholds are based on the order subtotal after any discounts and before shipping. If a discount code takes your subtotal below the threshold, standard shipping applies.
2. Where your order ships from
Our range is fulfilled three different ways, and this affects how quickly your order moves:
- Stock held in Australia — packed and dispatched by us.
- Our overseas warehouse — held stock, picked and dispatched by our third-party logistics partner.
- Print-on-demand — printed or decorated after you order, then dispatched by the print provider.
An order containing items from more than one source may arrive in separate parcels, at different times, with separate tracking. You are not charged extra for this.
3. Dispatch and delivery times
All times below are business days and are estimates only. They are not guaranteed and do not form part of our contract with you. See section 4.
3.1 Stock held in Australia
Dispatch: 1–2 business days after your order is placed.
- Australia: 3–7 business days
- New Zealand: 5–12 business days
- United Kingdom, Europe, United States, Canada: 7–18 business days
- Rest of world: 10–21 business days
3.2 Our overseas warehouse
Dispatch: 2–5 business days after your order is placed.
- Australia: 7–15 business days
- New Zealand: 8–16 business days
- United States, Canada: 8–18 business days
- United Kingdom, Europe: 10–20 business days
- Rest of world: 10–25 business days
3.3 Print-on-demand
Production: 2–5 business days before dispatch.
- Australia: 3–8 business days after dispatch
- International: 10–21 business days after dispatch
3.4 Preorders and limited releases
Preorder items ship after the production run is complete. The estimated production and delivery dates are shown on the product page at the time you order. These dates are estimates, and production and freight timelines can move. If a preorder is delayed, we will let you know.
If your order contains both a preorder item and an in-stock item, the in-stock item may ship first.
4. Delivery estimates are estimates
All dispatch and delivery times shown on this page, on product pages, at checkout or anywhere else on our website are estimates only. They are not guaranteed.
We are not liable for delays caused by carriers, customs processing, weather, industrial action, peak periods, or any other event outside our reasonable control.
Nothing in this section limits any right you have where a delivery date was agreed with us as essential, or where the law that applies to you imposes a maximum delivery period.
5. Tracking
Tracking is emailed to you as soon as your order is dispatched. Please check your junk or promotions folder before contacting us.
Tracking can take 24–72 hours to begin updating, and international tracking often goes quiet for several days while a parcel is in transit between countries. This is normal and does not mean the parcel is lost.
You can also track your order at any time on our Track Your Order page.
6. Your delivery address
You must provide a complete and correct delivery address, including any unit, apartment, building, floor or business name.
We ship to the address supplied at checkout. If you need to change it, email us immediately at fullthrottletherapy.store@gmail.com with your order number. We will do what we can, but once an order has been picked, packed or dispatched we cannot guarantee a change can be made.
We do not ship to freight forwarders or parcel-forwarding services. Where an order is sent to one, we cannot assist with loss, damage or delivery problems beyond the forwarder's receipt of the parcel.
7. Refused, unclaimed and returned parcels
You are responsible for all return-to-sender, redirection, storage, re-delivery and re-shipping costs where a parcel is not delivered because:
- The address you supplied was incorrect, incomplete or out of date.
- You refused the delivery.
- You did not collect the parcel from the carrier or collection point within the carrier's holding period.
- You did not respond to contact attempts from the carrier.
- The parcel was returned to us for any other reason attributable to you.
Where a parcel comes back to us in these circumstances we will contact you. You may have it re-shipped at your cost, or we may issue store credit for the value of the goods, excluding all original shipping and return costs. If we do not hear from you within 30 days we may return the goods to stock and issue store credit at our discretion.
8. Risk, loss and damage
Risk in the goods passes to you when the goods are delivered to the address you gave us, or to a person or place you nominated.
If a parcel is lost or damaged in transit before delivery, contact us at fullthrottletherapy.store@gmail.com and we will lodge a claim with the carrier and put it right.
If tracking shows the parcel was delivered, or was left in accordance with a safe-drop or authority-to-leave instruction you gave the carrier, we are not responsible for it being subsequently stolen or lost. Tell us anyway and we will help you pursue the carrier.
Please report a parcel that appears lost, or arrives damaged, as soon as possible and in any case within 7 days of the expected or actual delivery date. Keep the packaging and photograph any damage before unpacking further.
Nothing in this section limits any mandatory consumer right that applies to you.
9. Countries we ship to
We ship to the countries shown in the country selector at the bottom of our website. If your country is not listed, or checkout will not offer you a shipping rate, email us and we will tell you whether we can arrange delivery.
10. Returns and exchanges
Shipping charges are not refundable except where the law requires it or where we caused the problem. Return shipping, exchange shipping and the conditions for returning anything are set out in our Returns, Exchanges and Refunds Policy.
Do not return anything to the address printed on your parcel, and do not send anything back until we have authorised it in writing.
11. Contact
Email: fullthrottletherapy.store@gmail.com
Please include your order number and, where relevant, your tracking number. We typically respond within 3 to 5 business days.